This support page is a work in progress. As we have time, we will continually add common internet and email connectivity problems and possible solutions.

Email Problems:
Q. I keep getting the same emails over and over again.
A. When this happens, it is normally due to an oversized message sitting on the mail server that Outlook Express has trouble downloading. When Outlook Express finishes downloading email from a mail server, it goes back and deletes all the copies of the email on the server. But if Outlook Express has trouble downloading a message and never finishes getting all the mail from the server, it leaves copies of the email on the server. At the next logon, then, it attempts to download all the new messages plus old messages that were left on the server from the previous attempt. To fix this problem, go to CPOMail's web-based interface at http://www.cpomail.net. Log in and clean out your mailbox manually and the problem should go away.

Q. What are the proper Outlook Express settings for CPOMail?
A. The server type is POP3. Both the Incoming and Outgoing mail server blanks should say mail.cpomail.net.

Q. I have the mail server settings correct, but I still get errors.
A. There are several possible causes. Remember the password is case-sensitive, so don't use capital letters unless the account was originally set up to use caps in the password. Also, if there is a check mark in the account settings in the SPA (Secure Password Authentication) box, clear it. Check the Outbox also, to make sure there are no undeliverable pieces of mail in there that try (unsuccessfully) to send every time Outlook Express opens.

Another thing to pay attention to is whether a connection is actually being made to the mail server. Listen for the dial tone sound and then handshaking sounds coming from the modem if launching Outlook Express without first opening Internet Explorer. If no sounds are heard, close all open programs and then click Start->Settings->Control Panel->Internet Options and then click the "Connections" tab. Make sure the dot is next to "Always dial my default connection" and then click "Okay".

Problems getting connected:
Q. Why do I keep getting "Page cannot be displayed"?
A. Listen for the dial tone sound and then handshaking sounds coming from the modem. If no sounds are heard, close all open programs and then click Start->Settings->Control Panel->Internet Options and then click the "Connections" tab. Make sure the dot is next to "Always dial my default connection" and then click "Okay". If the modem does connect and the same error message appears, it could be that the start page is set to a web page that no longer exists (or has an error in the address), a problem with Internet Explorer, a bandwidth bottleneck on the internet backbone, or any number of other reasons. The first thing to try, if you're sure you're connected, it to click "refresh". If that doesn't do it, the next thing to try is clearing the browser cache. With Internet Explorer open, click Tools->Internet Options->Delete Files->Delete All Offline Content, then click "Okay". Don't worry, it's a safe procedure that only flushes cached web pages from memory. If that doesn't do it, try typing in a different address in the address bar...such as www.yahoo.com. Whether or not that page will display will provide a clue as to whether the problem is with Internet Explorer, on a CPO web-server, or out on the internet. If you can get to the Computers Plus Online homepage at http://www.computersplusonline.net and any of the locally-hosted links on that page but can't get any other pages to display, it may be that there is a temporary outage further up the line on the internet or perhaps a fiberoptic line somewhere has been cut. Call our offices at 870.946.3697 if none of the above fixes work for you.

More to come as soon as we have a little more time...